Terms and Conditions

  1. General Terms and Conditions of Use

Scope of application:

Access to and use of the website implies full acceptance of these terms and conditions, which shall apply to all transactions and services offered in each country where La Cuisine and its subsidiaries operate.

Legal capacity:

Only persons over the age of 18 or those who have the legal capacity to enter into contracts under the local legislation of each country may use the site.

Modifications:

The company reserves the right to modify these policies at any time, and must communicate the changes with reasonable notice prior to their entry into force by publishing them on the site.

Jurisdiction:

Each transaction shall be governed by the laws of the country where the purchase is made, without prejudice to the application of international treaties on e-commerce and consumer protection. For specific matters such as returns, claims, warranties, and refunds, users must consult and accept the policies established in the online store of the respective country.

  1. Privacy and Data Protection Policies

Data collection:

Personal data will be collected from users solely for legitimate purposes such as purchase management, customer service, marketing, and legal compliance.

Consent:

Users must expressly accept the privacy policy before providing their data and may revoke their consent at any time in accordance with local regulations (Law 1581/2012 in Colombia, CCPA in California, GDPR if applicable, etc.).

By submitting this form https://forms.office.com/r/dY2c01sSwj, you consent to receiving text messages from La Cuisine International at the number provided. Message and data charges may apply. Message frequency varies. To unsubscribe, reply STOP. You can reactivate your subscription by replying START. Reply HELP for assistance. Phone numbers are not shared with third parties. Privacy Policy – https://lacuisineinternational.com/en/cookie-policy

User rights:

Users may exercise their rights of access, rectification, cancellation, and opposition regarding their personal data under the terms established by the applicable legislation in each country.

International transfer:

In the case of international data transfers, compliance with the security and protection standards required by the regulations of each jurisdiction will be guaranteed.

Security:

The site will implement technical and organizational measures to protect personal information against unauthorized access, loss, or alteration.

  1. Purchase Policies and Terms and Conditions

Offers and prices:

The products and prices published do not constitute a binding offer and are subject to change without prior notice. Prices will be expressed in the local currency of each country and may or may not include taxes, as applicable.

Purchase process:

Users may select products, add them to their cart, and confirm their purchase after accepting the terms and conditions. Acceptance of the purchase will be subject to inventory validation, payment, and personal data.

Payment methods:

The payment methods enabled in each country will be accepted, including credit/debit cards, transfers, and other recognized methods.

Billing:

The invoice will be issued in accordance with the tax legislation of the country in which the purchase is made and will be sent electronically to the buyer.

  1. Delivery, Return, Refund, Warranty, and After-Sales Service Policy

Delivery Timeframes and Conditions:

Delivery timeframes will be provided before completing the purchase and may vary depending on the location and product availability. The customer may cancel the purchase if they do not agree with the stated delivery timeframe.

The product will be delivered to the address provided by the buyer. Delivery to any person present at the specified address will be considered valid unless otherwise explicitly stated.

  1. Returns, Refunds, Warranty, and After-Sales Service:

For all matters related to returns, refunds, warranties, repairs, replacements, and after-sales service, the customer must consult and adhere to the specific policies and terms published on the online store of the country where the purchase is made.

These policies comply with the local laws of each country and may vary in terms of timeframes, conditions, procedures, and coverage. Therefore, it is the customer’s responsibility to be aware of and comply with these policies at the time of purchase.

After-sales service includes support and assistance to resolve any issues following the purchase, as well as the management of legal and commercial warranties in accordance with the applicable regulations in the respective country.

  1. Intellectual Property

All content on the site, including text, images, trademarks, and logos, is the exclusive property of La Cuisine or its suppliers and is protected by applicable law. Reproduction, distribution, or use without express authorization is strictly prohibited.

  1. Limitation of Liability

Scope:

The company shall not be held liable for damages resulting from the use of the website, service interruptions, typographical errors, or the inability to deliver products due to force majeure or unforeseen circumstances.

Third-Party Links:

The website may contain links to third-party pages, for which the company assumes no responsibility regarding their content or policies.

  1. Customer Service and Contact

For inquiries, complaints, or the exercise of rights, users may contact the company through the official channels published on the website, including email and country-specific phone lines.

  1. Final Provisions

Validity:

These policies shall be effective from the date of publication and are binding for all users of the regional website.

Language:

The website may offer versions in different languages; however, in the event of any discrepancy, the version in the official language of the country where the transaction takes place shall prevail.

LCID General Terms and Conditions of Sale

  1. Contract Formation

    • Possession of any LCID price list does not constitute an offer to sell. The sales contract shall be deemed valid only when LCID provides written confirmation of acceptance of the purchase order submitted by the Buyer, under the conditions set forth herein.
  2. Prices and Quotations

    • All prices are stated in U.S. dollars (USD) and are based on EXW (Ex Works) terms at the LCID warehouse located at 2005 NW 115th Avenue, Miami, FL 33172, unless otherwise agreed in writing.
    • Quotations are valid for thirty (30) days from the date indicated on the respective documents, unless otherwise stated in writing.
  3. Buyer’s Responsibility

    • The Buyer is responsible for reviewing and approving product specifications prior to placing the order, and for informing all parties involved in their project of such specifications and any subsequent changes.
  4. Purchase Orders

    • All orders must include complete specifications: model or part number, quantity, price, processing dates, voltage, frequency, gas requirements, etc. Incomplete orders may be rejected or require correction, which could delay processing.
    • Once the order is confirmed by LCID, no changes or cancellations will be accepted unless expressly agreed to in writing by LCID.
    • Product delivery timeframes vary by manufacturer. LCID will inform the Buyer of the specific delivery times for each product.
  5. Payment Terms

    • Accepted payment methods and applicable additional charges are detailed on the invoice. For distributors with approved credit, payment terms are net 30 days; for other buyers, advance payment is required based on the order amount.
    • Failure to pay will result in a late fee of 1.5% per month on overdue balances and may lead to suspension of future deliveries and/or legal action to recover outstanding amounts.
  6. Special Orders and Out-of-Stock Products

      • Products not available in inventory are considered special orders and are not eligible for cancellation, return, or refund.
  7. Delivery Timeframes and Substitutions

    • Delivery dates are estimated and depend on the manufacturer. LCID shall not be held liable for delays or inability to supply due to manufacturer-related issues or force majeure events.
    • In the event of product unavailability, LCID may offer comparable substitute models, subject to prior notification and acceptance by the Buyer.
  8. Storage and Penalties

    • Complete orders may not remain in LCID’s warehouse for more than 30 days from the date of availability. Starting on day 31, a storage fee of 2% per month will apply. On day 91, the order may be canceled and a restocking fee of 30% will be charged. The Buyer will be notified at least 10 days in advance before any charges or cancellations are applied.
  9. Delivery, Risk Transfer, and Claims

    • Unless otherwise agreed, delivery is EXW at LCID’s warehouse. Risk transfers to the Buyer or their carrier at the time of pickup..
    • The Buyer must inspect the products upon receipt and, in case of damage, file a claim with the carrier immediately, with proper documentation noted on the delivery records.
    • If the Buyer wishes to postpone delivery, a specific date must be clearly stated in the original Purchase Order. If no required delivery date is indicated, it will be assumed that the order will be delivered as soon as the products arrive at LCID’s warehouse.
  10. Export Documentation

    • The Buyer must provide LCID or its freight agent with the required export documentation within 10 days of shipment. Failure to do so will result in the obligation to pay applicable taxes and a $200 administrative fee.
  11. Returns and Exchanges

    • Returns or exchanges of compliant products are not accepted. Sales of Open Box products are final and sold “AS IS.” However, in cases of hidden defects or latent faults, the Buyer may exercise the rights granted under applicable law.
  12. Warranty

    • International Product Warranty:
      For countries where LCID has an authorized service center, LCID’s warranty covers the cost of parts and labor for 18 months from the date LCID ships to the distributor for in-stock units, or 15 months from the distributor’s invoice date to the Buyer’s shipment date or LCID’s direct shipment to the end customer—whichever is earlier. If the unit was installed by an unauthorized service center, the customer, or any third party, the warranty covers parts only for 12 months.
    • For countries without an authorized LCID service center, the LCID product warranty covers only the necessary replacement parts for repair, as specified in a service report issued by a technician, for 15 months from the invoice shipment date.
    • The warranty does not imply automatic product replacement under any circumstances, unless—after at least five repair attempts—the authorized service center, LCID, and the manufacturer determine that the product cannot be repaired.
  13. Specific Conditions for Authorized Distributors

    Payment Terms

    • For distributors with approved credit, payment terms are net 30 days. A late interest charge of 1.5% per month will apply to any overdue balance.
    • Distributors must maintain a good credit standing with LCID in order for additional or pending orders to be processed or released.
    • For distributors without approved credit and individual buyers:
      • Orders under $10,000 must be paid in full at the time of purchase.
      • Orders over $10,000 require a minimum deposit of 50%, with the remaining balance due prior to shipment.
    • For distributors with approved credit, special orders require a 50% deposit at the time of order placement.

    Distributor Obligations

    • Market LCID products exclusively within authorized territories.
    • Comply with LCID’s pricing, promotional, and commercial policies.
    • Provide technical support and after-sales service in accordance with brand guidelines.
    • Do not resell to unauthorized third parties or engage in parallel distribution channels.

    Use of Brand and Promotional Materials

    • Distributors may use LCID’s brand, logos, and marketing materials solely for authorized commercial purposes, in compliance with LCID’s visual identity and communication guidelines.

    Audit and Compliance

    • LCID reserves the right to audit compliance with these conditions. Non-compliance may result in suspension or termination of the distribution agreement.
    1. Personal Data Protection

      • LCID will process the Buyer’s personal data in accordance with applicable data protection regulations, using such data solely for managing the contractual relationship and fulfilling legal obligations.
    2. Dispute Resolution, Jurisdiction, and Governing Law

In the event of any dispute arising from the interpretation or execution of this contract, the parties agree to make a good-faith effort to resolve the matter through direct negotiation. If no agreement is reached within 30 days, the parties commit to submitting the dispute to mediation before a neutral mediator mutually selected, in accordance with the mediation rules in effect in the State of Florida. Mediation costs shall be shared equally, unless otherwise agreed in writing.

Only if the dispute cannot be resolved through negotiation or mediation, the parties may submit to the exclusive jurisdiction of the competent courts in Miami, Florida, USA. The contract shall be governed by the laws of the State of Florida, unless otherwise agreed in writing.

  1. Language

    • In the event of any discrepancy between versions in different languages, the Spanish version shall prevail.

SMS Terms of use

  • [La Cuisine International, (LCI)] TEXT MESSAGING TERMS OF USE

    • By “Opting In” to or using a “Text Message Service” (as defined below) from [LCI], you accept these Terms & Conditions. [IF APPLICABLE: THIS AGREEMENT IS SUBJECT TO BINDING ARBITRATION AND A WAIVER OF CLASS ACTION RIGHTS AS DETAILED BELOW.]

      This agreement is between you and [LCI] or one of its affiliates. All references to “[ LCI],” “we,” “our,” or “us” refer to [LCI][2005 NW 115th Ave, Miami, FL 33172].

  • DEFINITIONS

    • “Opting In,” “Opt In,” and “Opt-In” refer to requesting, joining, agreeing to, enrolling in, signing up for, acknowledging, responding to, or otherwise consenting to receive one or more text messages.

      “Text Message Service” includes any arrangement or situation in which we send one or more messages addressed to your mobile phone number, including text messages (such as SMS, MMS, or successor protocols or technologies).

  • CONSENTING TO TEXT MESSAGING

  • E-SIGN DISCLOSURE

    • By agreeing to receive text messages, you also consent to the use of an electronic record to document your agreement. You may withdraw your consent to the use of the electronic record by replying STOP.

  • [LCI] TEXT MESSAGE SERVICE PRIVACY POLICY

    • We respect your privacy. We only use information you provide through this service to transmit your mobile messages and respond to you. This includes, but isn’t limited to, sharing information with platform providers, phone companies, and other vendors who assist us in the delivery of mobile messages. Mobile information will not be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. Nonetheless, we reserve the right always to disclose any information as necessary to satisfy any law, regulation or governmental request, to avoid liability, or to protect our rights or property. This Text Message Service Privacy Policy applies to your use of the Text Message Service and isn’t intended to modify our general [“Privacy Policy” OR Terms and Conditions], incorporated by reference above, which may govern the relationship between you and us in other contexts.

  • COSTS OF TEXT MESSAGES

    • We do not charge you for the messages you send and receive via this text message service. But message and data rates may apply, so depending on your plan with your wireless or other applicable provider, you may be charged by your carrier or other applicable provider.

  • FREQUENCY OF TEXT MESSAGES

    • This Text Messaging Service is for conversational person-to-person communication between you and our employees. We may send you an initial message providing details about the service. After that, the number of text messages you receive will vary depending on how you use our services and whether you take steps to generate more text messages from us (such as by sending a HELP request).

  • OPTING OUT OF TEXT MESSAGES

    • If you no longer want to receive text messages, you may reply to any text message with STOP, QUIT, END, REVOKE, OPT OUT, CANCEL, or UNSUBSCRIBE. As a person-to-person communication service, opt-out requests are specific to each conversation between you and one of our employees and their associated phone number. After unsubscribing, we may send you confirmation of your opt-out via text message.

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